A cruise ship is a small world unto itself, and operating a cruise ship requires a large staff with a variety of skills and qualifications. When a work environment is as large, varied, and dynamic as that on a cruise ship, excellent communication is...

Employee engagement strategies have become increasingly important to businesses today – especially businesses that must compete for top talent. If you find “hidden gem” employees and bring them on board, naturally you want them to be engaged in what...

Resilience is the quality of coming back from stressful situations or failures and persevering. It is something that every employee will have to call upon at times, and those that are most resilient are typically the ones who will not let the...

Often, the best way to find out what people think of something is to ask them. Businesses are advised to get to know customers through surveys and other tools that get at the heart of what they want and do not want.

In March 2017, Fast Company posted an article titled “The War for Talent Is Over, and Everyone Lost.” Sure, it is a bleak headline, but the truth is, organizations have always depended on having the right team of people with the right talents in...

Employee engagement is far more than just a buzzword, but is a concept that is being explored, measured, and used to improve business performance while investing in the well-being of the people doing the work.

Today’s world-renowned Hyatt hospitality brand traces its origins to 1957 when brothers Jay and Donald Pritzker purchased the original Hyatt House motel that planted the seeds of a hospitality empire. The company now has over 600 properties in more...

Most business leaders know that employee engagement is important to success, but what is employee engagement? The concept is not that easy to get one’s arms around, but for a start, it helps to know what employee engagement is not.

Employee engagement is essential to success in any industry, but particularly so for the healthcare industry.